Learn About The Following From EAP
All panels that are not currently in stock will be ordered upon receipt of a 50% deposit. Please allow approximately 6-8 weeks for delivery of panels. Materials that are currently in stock can typically be shipped out within 2-3 business days. For orders of all non-standard colors and thicknesses, please allow 10-12 weeks for delivery. The provided lead times for panels do not include fabrication. All 12mm panels utilizing mechanical blind fastening are fabricated in the manufacturing facility in Germany. Please allow 12-16 week lead time after final dimensions for panel sizes have been submitted. There is a 25% restocking fee on all canceled orders. Orders for custom colors cannot be cancelled.
We will gladly send you a complimentary sample box containing color samples of material, small samples of accessories and Product Literature (if requested). The Product Literature contains all of our product information and installation instructions, and is always available online. Our standard sample size is 3 1/2” x 5” and you can expect delivery within 1-2 weeks from your request. If you require expedited service please provide us with your FedEx or UPS Account information. Please note that standard requests are limited to 5 samples per order. If you require more than 5 samples, a non-standard size or expedited service we kindly request that your contact a sales representative.
We will gladly provide a budget estimate or formal quote to assist with the pricing of your project. We can produce a quote from an estimated square foot surface coverage and standard piece size, or from a piece-size takeoff provided by a contractor. We will estimate the quantity of accessories that you will need based on the project details.
We offer the service of providing shop drawings to our customers. These shop drawings are to be viewed as being for visual references only. Prior to any fabrications of panels the customer must verify all dimensions via field measurements. All field measurements are the customer’s responsibility and shall take precedence over EAP Shop Drawings in all cases.
We can cut and pre-drill panels per customer provided field measurements. Unless otherwise agreed, our standard tolerance for fabrication is +/- 1/16” on all length/width cuts, and +/- /16” on hole locations from reference shown on the approved shop drawings or cut list. Most orders can be fabricated within 2 weeks once the order is placed. Change orders will not be accepted on panels that have been fabricated.
Materials are shipped via commercial carrier. Our standard shipment method is by closed dry van and requires a fork lift and/or dock at the unloading point. Please note that a lift gate is not typically possible because of the size of the freight. If you require a flatbed delivery, please notify our sales staff prior to placing your order. The customer is responsible for unloading all freight so arrangements must be made prior to delivery. We are not responsible for additional charges from freight companies that result from the unloading process. All materials must be handled with care to prevent damage as well as be covered securely to protect from dirt and moisture. The strand board and plastic the panels are shipped in are not sufficient for full weather protection. Pallets and crates must be stacked flat and fully supported to prevent bowing.
Our preferred method of payment is by company check. However, we do accept Visa, MasterCard, and Discover (there is a 3% convenience charge if this method of payment is utilized). Orders that include panel fabrication require a 50% deposit of the total order amount. We require all remaining balances to be paid in full prior to shipment of materials to the job site. Orders exceeding $100,000 shall have a pre-determined payment schedule that is developed on a job-specific basis. Orders of materials that are in stock and that do not require any fabrication will require prepayment with the shipment of materials typically scheduled within 2 business days upon receipt of full invoice amount.